FAQ

order issues
Where is my order?
Can I ADD or CHANGE items?
Can I cancel the order?
What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
What does "Cancelled" mean?
What do I do with my damaged item?
Why did I not receive a confirmation email for my order?
delivery
When will I receive my order?
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons
What is a coupon code?
What promotions do you have right now?
technical
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
products / stocks / quotes
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
What's your size chart tolerance?
returns/ refunds
How do I get a refund/return?

Q:
What does “Pending” mean?

Pending means that we have indeed received your order and we are reviewing it to make sure that we have all the requested items available at the closest warehouse to your location.

This usually takes no more than a couple of hours and once everything is confirmed your order should be shipped!

If we have any issues regarding the order we will contact you, if you don't hear from us then you don't have to worry!

You can always follow up on the progress of your order by clicking here and enter your order id and email address.

Orders are processed extremely fast and if you realized that you missed an item or two you would have to place a separate orders by going on the following link